سياسة الاسترجاع والاستبدال

Return and exchange policy: - You can exchange and return products within 24 hours from the date of receiving the product inside the Kingdom only. - The products to be returned or exchanged should be in their original condition without removing the attached product information tag or stickers on the products and should be wrapped in the original packaging and unused. - The customer does not bear shipping costs if there is an exchange or return in the following cases: 1- The customer received a product different from what was ordered. 2- Breakage or damage to the product caused by a shipping error. 3- The product is damaged for any other reason. - The customer bears the shipping costs if there is an exchange or return, estimated at 30 riyals in the following cases: 1- The customer chose a product different from what they wanted. 2- The product is no longer suitable for them. 3- The customer no longer wants the product. Steps for exchange and return: You can submit a request for exchange or return by sending the following information via WhatsApp at (0506509788) or email ([email protected]): • Customer's phone number. • Customer's name. • Name of the product to be exchanged or returned. • Reason for the exchange or return. • You will be notified of the return method and service directly once your request is received and the products and accessories are verified.